The incident has been resolved. We apologise for any inconvenience and will be reaching out to affected customers.

Additional fixes have been deployed to resolve the issue. We are continuing to monitor the situation, but services are now visibly recovering.

We have deployed a fix and are monitoring results. We will continue to provide further updates until the incident is resolved.

An interim workaround has been released to prioritise processing of collaborative writing server-side events.

We have identified the cause of the issue and are working to resolve it as soon as possible.

We have identified certain server-side processes, such as collaborative writing, inviting team members, and dispatching emails, are experiencing delays and may timeout for a subset of users. We are investigating the cause and will post an update as soon as possible.